Frequently Asked Questions
Here you will find the answers to our most frequently asked questions.
If you have a question and don't see it answered here, please contact us. We'll answer your question and then post it here for others to see.
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 What is your Security and Privacy Policy?
We have implemented a highly technical and secure program in our ordering process. Along with a Secure Socket Layer (SSL), we use one of the internet's best third-party encryption verification providers. Please read about our security plan.
Your privacy is also very important to us and we have done everything possible to ensure that your personal information is kept totally confidential. Please read our privacy and child protection policy.
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I feel uncomfortable using my credit card online. How can I place an order with your company?
You may place your order easily by using our toll-free number 1-800-815-5151 or by printing out your filled-in shopping cart at the checkout screen and faxing it to 1-410-810-0910 or mailing it to:
VitalMax Vitamins
P.O. Box 2543
Chestertown, MD 21620
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How do I subscribe to the Healthy Answers E-Newsletter?
To subscribe to Healthy Answers Award-Winning Health E-Newsletter, all you need to do is click the "subscribe now" button located on many pages of the website or click here. All that is required is your name and e-mail address and the newsletter is on its way!
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I have a technical question about your products, how do I obtain information?
One thing we are proud of here at VitalMax Vitamins…is our commitment to your satisfaction! Regardless of whether you have questions about our products or your health we will try our best to give you the right answers.
Please feel free to contact us if you need more information. Our Contact Us page will provide all the information you need. Please remember that we are not medical professionals and we are unable to give you personal medical recommendations. Always contact your own physician if you are planning to make any changes in your medication or health decisions.
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Will you notify me if there are any problems with my order?
If we should encounter a problem filling your order, regardless of whether it's a billing issue or a fulfillment issue one of our friendly customer service representatives will contact you via e-mail or by telephone.
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What forms of payment do you accept?
We accept the following credit cards as well as PayPal:
Visa
Master Card
Discover
American Express
PayPal
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What are my different shipping options?
If ordering within the U.S we have several different shipping options. Please see our Shipping Information page for the details.
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Can I order if I live outside of the U.S.?
Yes, we offer international shipping. Special shipping rates and delivery times do apply. For more information please read our Shipping Information page.
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Can I ship my order to an address besides my own?
You can easily ship to any address you designate in the checkout page, found within your shopping cart.
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Will I receive a receipt of my order?
You will receive a confirmation of your order via e-mail.
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How do I return a product?
Your 100% satisfaction is important to us. That's why you never need to worry about returning a product to VitalMax Vitamins. Regardless of your reasons, we will accept any return within 60 days! Click here to read more about our Return Policy.
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I have a credit or billing question, who do I contact?
If you have any billing or credit issues please contact our customer service department for immediate assistance. They are easily accessible by either e-mail or telephone. All contact information is available at the Contact Us page.
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How do I request a printed catalog from your company?
Many of our customers enjoy reading our very informative printed catalog. To have one sent to your home or to a friend, just fill out the pertinent information on our Catalog Request page.
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What are the details of your guarantee?
Your 100% satisfaction is our top priority. That's why we give you a 60 day money-back guarantee…on every product…every order…every time. For more information click through to our Guarantee and see why we have so many loyal customers.
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