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Customer Service

Customer Service

SHIPPING: offers a variety of shipping options. Shipping costs are determined by the shipping method you choose. If you should choose our standard shipping rate we are pleased to announce that regardless of what you purchase… you’ll only be charged a flat fee of $6.95. We also offer trackable shipping on all standard U.S. delivery!

Standard (U.S.)

Canadian Delivery


Shipping Rates

Flat Rate = $6.95

Flat Rate = $19.95

Flat Rate = $24.95

Shipping Time

3 – 7 Days

10 – 14 Days

14 – 25 Days


Unfortunately we are unable to do expedited shipping to P.O. Boxes, U.S. Territories and Military Addresses. Please use Standard Shipping.

Weekend Delivery is unavailable. All orders received after 5:00 pm on Fridays will be shipped on Monday.

Please be advised due to Health Canada restrictions the following applies:

-Purchase and shipment of only 3 bottles of each product are permitted at a time. Multiple products are allowed so long as they meet quantity restrictions.

(EasyShip, 2 bottle or 1 bottle options apply.)


Unfortunately, due to custom regulations on supplements, certain countries have been eliminated from our shipping options because of either custom regulations or fraudulent activities.

Company Policy: If you live outside the United States, you must select Canadian or International Delivery as your shipping method in the shopping cart. Our system will automatically default to a surcharge cost for all international freight if not completed properly. Canadian orders have a flat rate of $19.95 and all international orders have a flat rate of $24.95 regardless of the amount you purchase.

Average shipping time for international orders can run from 14 to 25 business days. No expedited shipping options are available for international orders.

Please be advised that VitalMax Vitamins is not responsible for taxes or duties that can apply to your shipment.

The products offered for sale here are dietary supplements that are lawful for distribution and sale in the United States. The laws of other countries are different from those of the United States. For shipments to addresses outside the United States, the customer is responsible for admission of the product to the destination country. Vitalmax Vitamins is not responsible for the admission of its products into countries outside the United States.


VItalMax Vitamins is proud to offer our “No Questions Asked” 100% Money-Back Guarantee for 60 days! If you are not satisfied with your purchase for any reason, simply return the unopened portion for a FULL REFUND of the purchase price.

Credit card purchases will be refunded to the card used for the order the return applies to. Checks and money-order purchases will be refunded by check.

If you should have any questions whatsoever about our return policy or about a specific return… you can email us at: or call our customer service department at: 1-800-815-5151 between 9 am – 4:30 pm (Eastern standard time).

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